Common Issues

Problem	Cause	Action
My screen won’t turn on	The power cord is not connected on one side or the power switch was not flipped to on position.	Check to ensure the power cord is inserted fully into Plum and that the other side is inserted into a working outlet, and verify the switch is in the on position. If none of this works, please contact customer service.
I don’t hear the cooling working.	Your bottle may already be at proper serving temperature, you may not be able to hear the cooling.	Check the touchscreen for a small snowflake icon below the wine label which identifies cooling. If you see the icon, place your hand behind the Plum on the side where you are checking cooling and feel for air exiting Plum. If the snowflake is on and you don’t feel any airflow, please contact Plum customer support at 844-856-PLUM.
My screen says “Hardware Error, Please contact Plum for service"	Your Plum has encountered an error that needs to be remotely reset..	Contact Plum customer support at 844-856-PLUM, or email [e-mail] - Please go into Settings > General > About and Enable Remote Support, and include your serial number and error code in the email.
My Plum is dripping	There may be tape still left under the spout, or cork debris not letting a valve close correctly	First check under the spout for any packing material that may have not been fully removed. Next have your Plum pour 5 single 1oz pours. If this does not fully resolve, perform a cleaning cycle on the side that drips.  Also, note Plum's can drip after the last glass and through the removal of a finished bottle