Forgotten Access Code

If you have forgotten the shortcode to access your Plum unit, you can access a special master code to unlock your Plum through your account on my.plum.wine 

Login to you account, then under settings, access My Account, then click on the appliance name, then Settings Code Reset, it will provide a master code to unlock your Plum so you can reset the code from the Settings menu on the screen of your Plum.