The previous temperature of the chamber of the Plum before adding a new bottle.
If placing a Sauvignon Blanc into the chamber after a Cabernet, the unit needs to cool the bottle and the chamber, taking more time to cool.
The temperature of the bottle before being placed in the Plum.
Placing a bottle into the Plum that was stored in a wine cellar will have a shorter cooling time than a bottle that was stored at room temperature.
Temperature target of the bottle being placed into the Plum.
A target serving temperature of 46F will take longer to cool than a target serving temperature of 55F.
The temperature of the room where the Plum is located.
The ambient temperature must be below 80 degrees Fahrenheit to ensure proper cooling. Plum is designed for an open-air environment, away from direct sunlight and heat-generating devices. The lower the temperature of the room in which the Plum resides, the more efficient the cooling system, reducing cooling time.
The installation of the Plum.
To attain efficient cooling, there should be at least 3” of clearance from the rear of Plum, 6” of clearance on each side of Plum, and 6” above Plum including any cabinetry.
Based on the contributing factors above, a unit may take 2-8 hours in order to reach the coldest temperature the unit can target of 46F. If you believe your Plum is taking too long to cool a bottle, please email firstname.lastname@example.org and provide us your serial number and enable remote support by going to your Plum, Settings > General > About. You should see a setting to "Enable Remote Support" as well as your Plum's serial number.